LEADING SUCCESSFUL CHANGE

The Strategy & Katzenbach Center asked senior leaders around the globe the question: "What was the success rate of major change initiatives"? The answer is important. Failed change efforts can destroy morale, waste resources, and increase turnover. It can also crush the three bottom lines of profit, people, and purpose.1 Typical leadership trainings often do not stress these realities. The survey showed that success rate was only 54%. 2 Imagine the cost of these failures.

The Neuro-Semantics Creativity and Innovation training offers four conversations that encourage successful change. Here we cover the well-formed outcome (WFO) conversation. We show how using it can address some major causes for the failure of change initiatives.

The Leading Causes of Change Failure 3 Let's look at the four leading causes of change failure and their relationship to the WFO questions. As you read this, find other ways the WFO questions contributes to successful change leadership.

Cause of Failure #1: Organizations don’t have a clear vision of the change initiative’s desired outcome. And, they lack a positive organizational culture that supports change initiatives.