RESULTS THROUGH RELATIONSHIPS

If you have tried to get into an organization and they keep asking you about the ROI and about how your work will the bottom-line (they mean higher profits) and they want “proof” that investing in training or coaching will have an immediate upshot in quarterly returns, then you know how short-sighted are so many people in management roles. This very line of thinking and questioning reveals that they have not yet come into the 21 st century or understand the true “capital” in businesses today. Consequently, you have a lot of work to do to bring them up to speed and deal with two issues— their short-sightedness and their misunderstanding of capital.