SOLUTION BUILDING VIA FINDING EXCEPTIONS

Another way, and a great way, to co-create a solution with a client is to engage in an exploration of exceptions. When you hold an Exceptions Conversation, you are tapping into the sixth premise: Solutions can often be built out of ‘exceptions’ to the problem.

When it comes to problems, there are often (and usually) exceptions. That is, there are times when the problem does not occur. At such times, since the problem isn’t occurring, something else is, and that something else may be an aspect of the solution or something that could be used to create a solution. An astonishing thing about exceptions is that they are most often not even recognized. More often than not, they are discounted, trivialized, and viewed as a “nothing.”