GETTING THE KPI — AGAIN!

After writing about coaching at the PCMC level (the last two articles), several people wrote and asked if I could write in the same way about getting the KPI. I wrote back to one person, “If only!” I wish it was that easy to write about. But I’ll give it a go here and next time. First of all, however, there are several frames to set about “getting a KPI” that’s important for understanding and clarity as we get started:

1) The KPI is the last WFO Question. The KPI is not separate from or different from the well-formed outcome questions. It is simply the last question. So you could ask all 17 of the WFO questions and still not “get the KPI” because you didn’t close it off. Or, you could have gotten it from all the information that the client gave you, you just did not formalize it and lock it down as your “verbal contract.”