THE DIFFERENT KINDS OF KPIs AS YOU GET YOUR KPI!

All KPIs are not created equal. That’s because there are different kinds of KPIs and that depends on the kind of conversation that you are having with your client and the conversation which your client wants to have with you. And because of this, “getting a KPI” can be very easy with one kind of conversation and very, very difficult with another kind. This presents one of the challenges in “getting a KPI.”

As a Meta-Coach you know that there are five basic kind of Coaching Conversations: clarity, decision, planning, experiencing, and changing. The lesser two are: confrontation and meditation. Then for groups and teams there are four more: the Meta-Conversation, Rounds Conversation, Problem-Solving Conversation, Collective Learning Conversation, and the Conflict Resolution Conversation (all of this in the new book, Group and Team Coaching, 2013).

In what follows, I have started with the easy one and then move to the more challenging. In each section there is a evidence procedure question—the epistemological question that calls forth the Key Performance Indicator. After that, a description of the kind of evidence sought, the forms, and then some examples.