KPIs and META-QUESTIONS

I received the first two questions a few days ago from one of our Meta-Coaches and Team Leaders in Mexico, Maru Martinez about the role of meta-questions in getting a KPI. Because these are great questions, I’ve written a Coaching Conversation to answer them.

• Can you use the core coaching skill of asking meta-questions to get a KPI with your client?

• Can you use the core coaching skill of inducing state to get a KPI?

• If these core coaching skills can set a session’s outcome, how do we use them to create an effective KPI?

• And what is a KPI anyway? Do these really exist?

Yes, there is such a thing as a key performance indicator of goals and outcomes! There truly are indicators that you and your client can rely upon to point to and use as measurements for successfully reaching desired outcomes from a coaching session or a coaching program. Such indicators will be tangible signs that indicate the achievement of the goal. This is important because most of the things we deal with in coaching are intangible.