USING THE WELL-FORMED OUTCOME QUESTIONS

Ask the well-formed outcome (WFO) questions sequentially. Ask them one by one, if yes answer, get more details until you have every indication that the person is fully answering yes. If no, then you have a problem as indicated by the third column. Now you have you next what (your smaller what) to work on. So in service of your big what (the answer to question #1), answer this smaller what. This is what is in the way or stopping the next progressive step. How do you handle that what? Look at Column four— this identifies the Coaching Conversation that is indicated by the problem and this will be the solution.